Introduction

• Figure 1 - Site functionality page
  
  
  The tabs on this page represent different functional areas of the website that may be switched on or off as desired.
  Essentially they all function the same when you turn them off in that none of the options beneath the on/off check box are visible when it's deselected. When it's selected, the options differ only slightly depending on the function tab selected.
  The Common Options topic below detail the items that are common to each tab whereas the remaining topics are function specific and highlight differences from the Incidenets function in the image you see above.

Common Options

• Home page widget display options
  All major functions on the website have their own dedicated page. In addition, the home page has widgets for each of the functions that display a small amount of information pertaining to the most recent items you have posted. The type and amount of data you display is configurable under this setting.
  
• Number of items to display
  This option simply allows you to decide how many items you wish to display in each widget. Remeber, if they are in list format then you will need to ensure the widget is tall enough to accomodate all the items. If it is in ticker mode, then so long as the widget is sized according to the first item, all subsequent items will scroll and display correctly.
  
• Home page widget display type
  There are two ways the widget can display information, either static, i.e. 3 items placed one above the other in a list, or as a ticker. A ticker will take the items and scroll them into vierw one at a time for a preiod of a few seconds.
  
• Which method you choose depend on the amount of widgets and the available space you have but you can mix and match, resize, reposition and turn widgets on or off depending on your needs. For more information on the home page widgets, click here.

Incidents

• Incidents, by default, are not for public consumption. In other words, the user has to login before they gain access to the incident content page. However, if the organisation decides (not recommended) to make their incidents public, they may do so and by clicking the Incidents are public checkbox, will enable an additional 3 widget display options as per the image below.
  
  Figure 2 - Incident widget display options
  

News

• No additional options.
  

Events

• No additional options.
  

Patrols

The patrols functionality only has 3 aditional options.

• Allow members to add and remove their own patrols
  In the event you have a dedicated person who manages the patrol roster assigments, checking this box centralises the booking procedure and prevents users (patrolers) making changes to the roster.
• Prevent members changing their patroller role status
  By default, users can change their membership option to patrol or not. Some organisations require that patrollers pass certain criteria before being allowed to patrol, such as registration, issuance of ID cards, training etc., and setting this option prevents the member from making him or herself avaialble to patrol.
• Make resources available to members?
  Some organisations make certain resources, such as reflective bibs, torches, radio's etc., available to their members to patrol with. When booking a patrol, a user may also request these resources and if available, will be allocated them for the duration of their patrol. If this option is switched off, no resources will show up when the user books a patrol.

Suspicious Vehicles

• No additional options.
  

Suspicious Persons

• No additional options.
  

Causes

• No additional options.
  

Documents

• No additional options.
  

Notices

• No additional options.
  

Service Delivery

• The service delivery function has one additional checkbox; Registered Members May Add Issues.
  If this option is checked it means that any member of the site, once logged in, can report issues such as burst water mains, faulty street lamps etc. and follow up with updates as and when they receive them.

Lost & Found

• No additional options.
  

SMS

• It is the organisations responsibility to arrange for and make payment to the SMS service provider.
  The functions on this page will only work if you have a valid and paid up account.

  At the time of writing, 2 SMS service providers have been setup. Because different providers have different requirements, if you have a provider not listed, please contact us with your specific providers web address and we will do our best to add them to the list.

  

  To setup your provider of choice, select them from the drop down list. You may setup as many providers as you wish, but only one can be set to be the active provider at any given time - See below.
  
  For each provider there are 4 fields.
  
  Is Default Provider
  Determines which provider is to be used at this time. You may have accounts with different providers and switch usage between them by setting the default provider box.
  
  Note: At least one provider has to be set as default or you will not be able to use the SMS functionality.
  
  Submit URL
  The field that the sms data is sent to. Depending on the provider, there may be additional querystring objects required. See your specific provider below.
  
  Username
  The username required to authenticate against the service you are requesting.
  
  Password
  The password required to authenticate against the service you are requesting.

  The following are additional specific input requirements (if any) for each of the installed service providers;
• BulkSMS
  There are no additional input parameters required for BulkSMS

  At time of writing, BulkSMS offer a community service that is the cheapest of the SMS provider options. You may find them at http://community.bulksms.com.

• Clickatell
  You are issued an API ID when registering with Clickatell. In order to use the Clickatell service, you are required to add the API ID to the SubmitURL. The SubmitURL will subsequently look like this;
  http://api.clickatell.com/http/sendmsg?api_id=XXXXXX
  where XXXXXX is the API ID provided by Clickatell.

Scheduled Tasks

• The are two type of scheduled task running in the system; user editable and system based. The system based ones perform tasks such as cleaning up the temp directories and deleting system logs etc..
  
  The second type are user editable. Currently there are two user editable tasks;

  1. Weekly Mail Roundups
  2. Monthly Mail Roundups

  Both these are run so that members who opt to receive certain types of email communications monthly or weekly may do so.

  Because different organisations operate in different ways, the day of the week/month and times these tasks are run is configurable.
  Figure 4

  

  We recommend that for weekly roundups you choose a Tuesday which will enable you to ensure any incidents that may have occured over the preceeding weekend are captured.

  Please note there is nothing preventing you from effectively turning off the roundup emails simply by setting the start date to sometime far in the future. However, we do not recommend this as it may cause dissatisfaction among those members that have opted to receive their communications from you periodically.

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